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FN-2019-435, Failure to boot VDX 8770 LC48x10GT with Error “FAULTY (119)”

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Information

 
Notice Summary
After a NOS firmware upgrade to NOS 7.0.2b or NOS 7.2.0b only, the VDX 8770 LC48x10GT linecard will not successfully boot up and will display as “FAULTY (119)” in the ‘show slot’ output.
Background
Due to Defect ID NOS-66864, a required file for this linecard is not available in the NOS 7.0.2b and NOS 7.2.0b images, so that if a switch is upgraded to either of these software versions, the linecard LC48x10GT is not supported and results in its failure to boot.
Impact
Linecard LC48x10GT will stay in faulty state, even after attempting to power-off and power-on.
Products Affected
VDX 8770 LC48X10GT Linecard
Software Affected
  • NOS 7.0.2b only
  • NOS 7.2.0b only
Symptoms
The command ‘show slot’ will display the LC as error “faulted (119)
 
sw0# show log ras | include L8
2019/04/18-13:58:29, [HASM-1104], 73, M1 | Active, INFO, VDX8770-8, Heartbeat to L8/0 up.
2019/04/18-13:58:29, [HASM-1104], 74, M1 | Active, INFO, VDX8770-8, Heartbeat to L8/1 up.
2019/04/18-13:58:30, [SULB-1100], 76, M1 | Active, INFO, VDX8770-8, Firmware install begins on L8/1.
2019/04/18-14:01:30, [SULB-1101], 85, M1 | Active, INFO, VDX8770-8, Firmware install ends on L8/1.
2019/04/18-14:01:30, [SULB-1100], 86, M1 | Active, INFO, VDX8770-8, Firmware install begins on L8/0.
2019/04/18-14:03:56, [SULB-1101], 94, M1 | Active, INFO, VDX8770-8, Firmware install ends on L8/0.
2019/04/18-14:04:11, [SULB-1100], 95, M1 | Active, INFO, VDX8770-8, Firmware reboot begins on L8/1.
2019/04/18-14:04:16, [HASM-1102], 96, M1 | Active, INFO, VDX8770-8, Heartbeat misses to L8/0 reached threshold.
2019/04/18-14:04:16, [HASM-1102], 97, M1 | Active, INFO, VDX8770-8, Heartbeat misses to L8/1 reached threshold.
2019/04/18-14:04:18, [HASM-1103], 98, M1 | Active, INFO, VDX8770-8, Heartbeat to L8/0 down.
2019/04/18-14:04:18, [HASM-1103], 99, M1 | Active, INFO, VDX8770-8, Heartbeat to L8/1 down.
2019/04/18-14:06:12, [HASM-1130], 118, M1 | Active, WARNING, VDX8770-8, The Ethernet PHY for slot L8 was reset successfully.
2019/04/18-14:07:13, [EM-1034], 158, M1 | Active, ERROR, VDX8770-8, L8 is set to faulty, rc=20077.
2019/04/18-14:07:13, [EM-1100], 159, M1 | Active | CFFDC, CRITICAL, VDX8770-8, Unit in L8 with ID 151 is faulted(119). 1 of 1 total attempt(s) at auto-recovery is being made. Delay is 150 seconds.
2019/04/18-14:09:43, [FW-1440], 268, M1 | Active, INFO, sw0, L8 state has changed to FW_FRU_ABSENT.


Show Slot
Rbridge-id 4:

Slot  Type         Description                 ID      Status
----------------------------------------------- MM           Management Module           112     ENABLED
M2   MM           Management Module           112     ENABLED
S1   SFM          Switch Fabric Module        113     ENABLED
S2   SFM          Switch Fabric Module        113     ENABLED
S3   SFM          Switch Fabric Module        113     ENABLED#
S4   SFM          Switch Fabric Module        113     ENABLED#
S5   SFM          Switch Fabric Module        113     ENABLED
S6   SFM          Switch Fabric Module        113     ENABLED
L1   LC27X40G     27-port 40GE card           150     ENABLED
L2   LC48X10G     48-port 10GE card           114     ENABLED
L3   LC48X10G     48-port 10GE card           114     ENABLED
L4                                                    VACANT
L5                                                    VACANT
L6                                                    VACANT
L7                                                    VACANT
L8   LC48X10GT    48-port 10GE Base-T card    151     FAULTY (119)
# = At least one enabled SFM in these slots is required.

 
Workaround
Recovery: Contact Extreme GTAC for assistance in upgrading or downgrading the VDX system to a NOS version that will support the LC48x10GT linecard.
Solution
Defect ID will be fixed in upcoming NOS 7.0.2ba (controlled release), NOS 7.0.2c, NOS 7.2.0c.
Please contact Extreme GTAC if you need the 7.0.2ba controlled release.

NOTE: NOS 7.3.0 and 7.4.0 are not affected.

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