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HOW TO Upgrade An Extreme Management Center License

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TitleHOW TO Upgrade An Extreme Management Center License
Objective
  • To upgrade Extreme Management Center licenses as periodically required for use with newer feature releases.
Environment
  • Extreme Management Center (XMC, formerly NetSight)
  • All Supported Software Releases
  • Licensing
Procedure
To Upgrade the Extreme Management Center license, log into the license portal at https://extremeportal.force.com/ExtrLicenseLanding.

License Voucher Page

You will need to provide:
  1.  A valid maintenance contract number for Extreme Management Center.
  2. The current " 0001:NMS-<key data>==" license key from the Extreme Management Center server.

Once you have received the new license apply it to the Extreme Management Center as follows:
Additional notes
Software licenses for Extreme Management Center must be periodically upgraded according to the following matrix. Any licenses generated prior to the cut-off date must be upgraded for use with the corresponding release.
 
Cut-Off Date
Valid For Use With
April 1 2016
7.1.x and all prior releases
June 1 2017
8.1.x and all prior releases
November 30 2018
8.3.x and all prior releases
November 24 2019
8.4.x and all prior releases
July 31 2020
8.5.x and all prior releases

ERRATA:
  • An Extreme Networks support portal account is required for this activity.
  • ONLY Extreme Management Center "0001:NMS" licenses require upgrading per this process.
  • All other licenses including Extreme Control (IA-ES), Analytics (IA-PA), Guest & IoT Manager (IA-GIM), Subscription (27001) DO NOT need to be upgraded as part of any Extreme Management Center / Extreme Control upgrade. These licenses are valid as long as they are under entitlement.
  • The grace period for any license violation requiring an upgrade is 90 days. After 90 days Extreme Management Center will revert to an unlicensed status.
    • License status can be viewed in XMC via Administration -> Diagnostics -> Server -> Server Licenses
  • A valid services and support contract covering the NMS- license asset IS REQUIRED to upgrade a license.
  • What goes into the license key field is the Activation Key (beginning "0001:") normally configured Extreme Management Center.

If the above process does not appear to apply and/or you are experiencing difficulty upgrading the license please contact GTAC for further assistance. See How to contact Extreme Networks Global Technical Assistance Center (GTAC).

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