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How to Locate and Redeem ERS/VSP Licenses in the Customer Portal

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TitleHow to Locate and Redeem ERS/VSP Licenses in the Customer Portal
Objective
  • How to Locate and Redeem ERS/VSP Licenses in the Customer Portal
Environment
  • Virtual Services Platform (VSP)
  • Ethernet Routing Switch (ERS)
Procedure
  1. Login to the Customer Support Portal
  2. Verify your Assets are viewable via the Assets Home tab
  3. Verify your Voucher IDs are viewable via the License Home tab
    • Click the Voucher ID to verify the type of license/entitltment
  4. Click the Generate License button
  5. Verify the Entitlement ID
  6. Type the Hardware Mac Address (00-00-00-00) and Hardware Serial Number , If you receive and error message please review the links below;
    1. Error Message - The HW Serial Number you entered is not recognized
    2. Error Message - You cannot use this Voucher ID with this HW Serial Number
  7. Download the License XML File
Additional notes

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