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How To Capture a Tech-support file over User Interface?

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TitleHow To Capture a Tech-support file over User Interface?
Objective
How to capture a TECHSUPPORT FILE via the ENTERPRISE INTERFACE
Environment
  • All WiNG Controllers 
  • All WiNG APs
  • WING firmware 5.7 or greater
  • Techsupport
  • Tech-support
  • Tech Support
Procedure
 
USING THE GUI TO CAPTURE A TECHSUPPORT FILE
To Capture a TECHSUPPORT file you will need access to a TFTP/FTP server.
  1. From the DASHBOARD, expand the RF domain where the Device is assigned. In the example below, there is only a single RF-Domain with a controller and one AP.
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  1. For the device that you want to capture the TECHSUPPORT file, select the “DOWN ARROW” adjacent to the name
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  1. From the resultant menu, choose TROUBLESHOOTING
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  1. Choose “COPY TECH SUPPORT DUMP”. When selected, the following form appears, Please choose “ADVANCED and determine which transport you want to use: FTP or TFTP
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  1. Once you complete the form, select OK and the file will transfer to the targeted server
 
  1. If the file transfer fails, please review the logs on you server. These are extremely helpful in determining the issue encountered
 
 

 
USING THE GUI TO CAPTURE A SMART-RF REPORT
To Capture a SMART-RF REPORT you will need access to a TFTP/FTP server.
  1. From the DASHBOARD, choose the RF domain you for which to pull the report. A SMART-RF REPORT covers SMART-RF activity for a single RF-DOMAIN.
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  1. Select the “DOWN ARROW” next to the chosen RF-DOMAIN In the resultant “DROP DOWN”, choose TROUBLESHOOTING then choose “COPY SMART RF REPORT”
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  1. When selected, the following form appears, Please choose “ADVANCED and determine which transport you want to use: FTP or TFTP. The SMART-RF REPORT is different from the TECHSUPPORT file in that it generates a file with a standard name. This could cause an issue if:
    1. You create multiple reports and your FTP/TFTP server does not allow for overwriting a file. In this case, delete the older file before creating a new one
    2. As there isn’t an option to create a specific file name, any entry in the “PATH” field will be taken as a subdirectory. If your TFTP/FTP server doesn’t allow for the creation of subdirectories, it will fail. To avoid, do not use the “PATH” field
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  1. Once you complete the form, select OK and the file will transfer to the targeted server
 
  1. If the file transfer fails, please review the logs on you server. These are extremely helpful in determining the issue encountered
 
 
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