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How To Get a Return Address Label For an RMA

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TitleHow To Get a Return Address Label For an RMA
Objective
Where do I get a return address label for my RMA product?


 
Environment
  • RMA product to be returned
  • RMA box does not have a pre-paid return label
  • Advanced Exchange RMA's 


 
Procedure
To Generate the RMA waybill can be accessed through this direct link: 
http://extremeapi.upsrow.com/

This direct link can also be accessed through your extranet account:
  1. Log into the Extranet at the following link: https://extranet.extremenetworks.com
  2. Click on Enter my Online Case Management
  3. Click on Generate RMA Waybill
  4. Fill out form and submit for return shipping label
Additional notes
Use only with Advanced Exchange warranty/contract RMA's.  Not for use with Return for Repair RMA.
Do you still need help? Please email rmaescalations@extremenetworks.com

New Process for Extreme Portal:
Generate a RMA Waybill Number on the Extreme Portal


 

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