Reset Search
 

 

Article

How to Collect "Show Support" file from an 7100-Series,N-Series,S-Series,K-Series switch

« Go Back

Information

 
TitleHow to Collect "Show Support" file from an 7100-Series,N-Series,S-Series,K-Series switch
Objective
To collect diagnostics available in Show Support for submission to GTAC
Environment
  • N-series
  • 7100-Series
  • S-series
  • K-series
  • TFTP Server
  • Console access
  • Terminal Emulator ( PuTTy )
Procedure
  1. Login into the switch via console cable or remotely via SSH or Telnet
  2. Set up terminal emulator to record output
    1. PuTTY this is done under session and logging
    2. check the log printable output only button
    3. Give the file a meaningful name such as casenumber_show-support_date.log
    4. Save to a location to be transferred to GTAC
    5. From the prompt issue the command show support
    6. Send the file to GTAC
  3. Another option is to specify a filename and save it locally on the switch
    1. show support slotx/casenumber_show-support_date.log
    2. This may be copied off via TFTP and sent into GTAC
Additional notes

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255