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How to Collect a Tech Support File from an IdentiFi Wireless Controller

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TitleHow to Collect a Tech Support File from an IdentiFi Wireless Controller
Objective
Collect a Tech-Support File from a Wireless Controller
Environment
  • IdentiFi
  • All Wireless Controllers
Procedure
  1. Access controller through Web Browser "https://<IP_ADDRESS>:5825"
  2. Click on the Logs tab (top of page task options)
  3. Click on Tech Support button on bottom right of web page
  4. Select All Radio Button
  5. Select No Stats Radio Button
  6. Select Generate New Tech Support File Button
  7. Select OK button after reading warning in new pop up window
  8. Select Close button when the process is done
  9. Select Download Last Tech Support File Button
  10. This will push a file onto your computer
Additional notes
For procedures to generate tech_support from CLI, please refer to the article ExtremeWireless: How to Generate Tech_support File from CLI

Also, the article linked below provides additional information about how to get show tech or tech-support from other platforms:
How to collect a show tech or a tech-support to provide to GTAC

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