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How to contact Extreme Networks Global Technical Assistance Center (GTAC)

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TitleHow to contact Extreme Networks Global Technical Assistance Center (GTAC)
Objective
Contact Extreme Networks Global Technical Assistance Center (GTAC) for technical support
Environment
  • GTAC assisted support
  • GTAC phone numbers
  • Extreme Support contact
  • Support phone numbers
  • Open a web case with GTAC
Procedure
There are multiple channels available to you to contact the Extreme Networks Global Technical Assistance Center (GTAC):
  1. Unified Search: you can use the Extreme Portal Unified Search to search many repositories at the same time, including the GTAC Knowledge Base. 
  2. The Hub: Next, please consider posting your question/issue on the GTAC Community and get advice and feedback from experts around the world.
  3. Submit a case online: Case Management has moved to the Extreme Portal. If you have not yet visited the Extreme Portal, learn How to create an Extreme Support Portal Account.
  4. Call GTAC: If you are facing network downtime or a priority 1 issue or need immediate assistance, please call GTAC using the phone number for your location and you can reach us 24 x 7 x 365. You can find the number(s) for your region on the Extreme Networks Support Contact page.
  5. Email GTAC. You can send an email to GTAC but you will be required to include a product identifier or case number in the subject of the email or the email will be bounced back to you, please see the GTAC User Guide for more details on the email channel.
Additional notes
Keywords: How to call Extreme Networks, phone number for support, contact Tech Support

More contact options for Extreme Networks are available on the Extreme Networks Contact page.

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