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How to factory reset WiNG AP650 or AP6532

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TitleHow to factory reset WiNG AP650 or AP6532
  • Factory reset AP650s
  • Factory reset AP6532s
  • Password Recovery 
  • WirelessWiNG Software
  • WirelessWiNG Access Points
  • ExtremeWiNG Access Points
  • WiNG v5.X Software
  • AP650
  • AP6532
  • Telnet
  • SSH
  • Putty
If you do not have the generated reset password

Please contact GTAC (How to contact Extreme Networks Global Technical Assistance Center (GTAC)) with the following device information:
  • Serial Number.
  • MAC address
GTAC will provide you with the correct password, bear in mind to keep the special characters and copy/type it as it is (respecting also lower/upper case).

If you already have the generated reset password
  • Open your SSH program and enter the IP address of the AP you want to reset
User-added image
  • If you get the following security alert (RSA key fingerprint), select yes
User-added image
  • You will be prompt to log in, introduce the username reset and press enter. Then introduce the generated password
login as: reset [enter]
admin@'s password: paSSw0rd^ [enter]  (this is an example password)
User-added image
  • When introducing the password be careful as you will not be able to see what you are writing. If you introduce the wrong password you will be prompted to introduce the password again. If the password is correct, you will get a session timeout and the AP will get factory settings.
Additional notes
  • All configuration, logs, statistics will be wiped out from memory. It will maintain on both boot partitions the previous installed firmware.
  • Default VLAN1 configuration will be assigned to physical port(s) in access mode.
  • All radios will be turned off as no WLAN / country code is assigned.
  • In advanced topology it can result in connectivity loss.
  • Defaulted devices will be allowed to search for MiNT neighbors via Layer2 (vlan) and Layer3 (IP).
  • Sometimes it happens that there is no Zero IP address under VLAN interface. Verify the presence of ip address zeroconf secondary under the default used VLAN within device default profile.
The outlined procedure is the only method for recovering the password of the APs 650 and 6532. 
Related article for all WiNG versions: How to restore WiNG Wireless Controllers and Access Points to factory default from CLI



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