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How to generate a show support from Oneview or Extreme Management Center

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TitleHow to generate a show support from Oneview or Extreme Management Center
Objective
How to generate a show support from Oneview. This will generate a zip file which can then be attached to the case.
How to generate a show support from Extreme Management Center
 
Environment
  • Netsight Console
  • Netsight Oneview
  • Extreme Management Center (XMC)
  • Tech-Support 
  • showsupport
Procedure

From Oneview application

  1. Access OneView -> Click Administration tab-> Diagnostics > Support > Generate Show Support
  2. Click Start button
  3. Once complete, make note of the directory the file is saved to. It will indicated the file name at the bottom of the screen.
  4. Use “WinSCP” or “Filezilla Client” to pull the file off of the NetSight Server if Linux.
  5. Forward to the GTAC

See additional link for WINScp usage
How to use WinSCP to copy files to and from a Netsight / Extreme Control Center Appliance
Additional notes

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