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How to generate and enable an EXOS license key

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TitleHow to generate and enable an EXOS license key
How to generate and enable an EXOS license key
  • Summit
  • BlackDiamond
  • EXOS 11.1 and above
  1. Log in to the Extreme Portal. For some details on how to get credentials for the Extreme Portal please reference the eSupport Transition Page
  2. Select Assets > Licenses Home from the top menu
  3. You will need to have your Voucher ID in order to generate a license
  4. You can search in your list of vouchers to find the Voucher ID or click the Generate License button if you already have your Voucher ID. The list of Vouchers will indicate how many licenses have been activated for the Voucher in the Activated column (0 of 1, 1 of 1 for example as shown below, Serial Numbers and Voucher ID's have been hidden in this screenshot)
Voucher List
  1. You will need to have the product's Serial Number in order to generate the License Key.  Note: the Serial Number must align with the product of the Voucher.
  2. After you have generated the License Key from the Voucher ID, you can copy the License Key easily with the copy button, as shown below
Voucher Details
  1. If there is an issue with the Voucher ID / License Key generation, an option to create a Case will be displayed with the error message. 
Voucher ID is not recognized
  1. Type the enable license <key> command on the applicable switch using the license key obtained from the Extreme Portal as described above
Additional notes
A reboot is not required for most license installations to take effect. However, TCAM capacity licenses do require a reboot before taking effect. In this case, the following warning will be shown when the license is successfully installed:

Warning: A reboot switch or disable and enable slot n is required before the new license takes effect.

To clear licenses use the command:
clear license-info

Make sure end user is correctly inputting serial number and not a hardware revision.
Example: 800275-00-13 1406N-12345
  • 1406N-12345 is the serial number
  • 800275-00-13 is the hardware revision number

You must use the serial number or it will error out on the support portal. 

This information can be obtained by running the command show version.

(NOTE: If you're trying to generate a license for a BlackDiamond product, use the chassis serial number.)



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