Reset Search
 

 

Article

How to get tech-support file via SSH (identiFi)

« Go Back

Information

 
TitleHow to get tech-support file via SSH (identiFi)
Objective
Sometimes, there can be an issue on GUI in getting "tech-support" file through GUI in identiFi controller. In this case, the "tech-support" file can be generated/downloaded through SSH from identiFi wireless controller. This article describes the way to generate/download the "tech-support" file through SSH.
Environment
  • identiFi
Procedure
1. Access wireless controller via SSH

2. Generate "tech-support" file

GA-CSR2-MI-WLC02.eis.local# tech_support
usage: tech_support [<ap [nostats]|ac|log|all [nostats]> [filename]]


For example,
GA-CSR2-MI-WLC02.eis.local# tech_support ac
Filename (tech_support.22032017.171129):
Comment:
Please wait...
CLI Export start: Wed Mar 22 17:11:34 2017
CLI Export end: Wed Mar 22 17:11:37 2017
Creating tech_support.22032017.171129...
Executing AC commands...
.................................
Tech_support backup complete.
GA-CSR2-MI-WLC02.eis.local#


3. Enter “shell” (and password also)
GA-CSR2-MI-WLC02.eis.local# shell
Password:      <-- need to enter password
root@GA-CSR2-MI-WLC02.eis.local:~#


3. Change directory (/var/controller/tech_support)
root@GA-CSR2-MI-WLC02.eis.local:~# cd /var/controller/tech_support/
root@GA-CSR2-MI-WLC02.eis.local:/var/controller/tech_support#


4. Check the tech-support file
root@GA-CSR2-MI-WLC02.eis.local:/var/controller/tech_support# ls -al
total 1000
drwxrwxr-x  2 admin chantry_admin   4096 Mar 22 17:11 .
drwxrwxr-x 13 admin chantry_admin   4096 Jun 17  2016 ..
-rw-r--r--  1 admin chantry_admin 133429 Mar 22 17:11 tech_support.22032017.171129.tar.gz
-rw-r--r--  1 admin chantry_admin 216752 Nov 29 10:07 tech_support_gui.29112016.100624.tar.gz


5. Access FTP server (please ensure that FTP server is enabled in your laptop)
ftp <ftp-server ip>

6. Put the tech-support file which you want to download into your laptop through FTP
ftp> put tech_support.22032017.171129.tar.gz
local: tech_support.22032017.171129.tar.gz remote: tech_support.22032017.171129.tar.gz
200 PORT command successful.
150 File status OK ; about to open data connection
##################################################################################################################################
226 Closing data connection; File transfer successful.
133429 bytes sent in 0.82 secs (158.2 kB/s)
ftp>


7. Quit FTP server
ftp> quit
Additional notes

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255