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How to open GTAC support case using email?

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TitleHow to open GTAC support case using email?
Objective
How to automatically open GTAC support case by sending email to support alias?
Environment
  • Extreme Support Portal
  • Global Technical Assistance Center (GTAC)
  • Service Case
Procedure
However we prefer you Create a Case Through Extreme Support Portal one can also open case via email sending a message to GTAC support email address.

Please refer to the examples provided below.


New Case      Subject: [BLACK DIAMOND] or (BLACK DIAMOND)
Case Update  Subject: [40000001] or (40000001)

File attachments are supported. 
All valid requests will provide an E-Acknowledgement with a GTAC case number.

Supported classes:
 
[DATA CENTER]Data Center Switching & Routing: SLX, VDX, (NOS), MLX (NI), CES & CER (NI)
[AUTOMATION] Automation: Workflow Composer, Automation Suites, Flow Optimizer
[PACKET BROKER]Network Packet Broker: MLXe Packet Broker, Virtual Packet Broker, Session Director, Visibility Manager
[A-B-C SERIES]Stackable Switch
[BLACK DIAMOND]High Performance Ethernet Switching and Routing
[D-G-I SERIES]Standalone Switches
[SECURITY]Dragon IDS Products
[K SERIES]Flow-Based Switching
[WLAN]ExtremeWireless Controllers and Access Points
[WING]ExtremeWING Wireless Controllers and Access Points
[S SERIES]High Performance Enterprise Ethernet Switching and Routing
[SUMMIT]Stackable Switch
[NETSIGHT]Extreme Management Center (Console, OneView, ASM, Inventory Mgr, NAC, Policy Mgr)
[NONE]None of these topics seem appropriate
[XSR]IP Security Routing VPN and Firewall
[VSP/ERS]Campus Ethernet Switching and Routing
[IDE]Identity Engines Portfolio
[WLAN-Avaya]Wireless LAN 8100 and 9100 Series
[EFO/AFO/COM/VPFM]Network Management Portfolio
[Secure Router]Branch to Branch Secure Router 2K/4K Series
[VPN Gateway]SSL VPN Portal and IPSEC / L2TP Endpoint
[ADT]Asset Discovery Tool
[FIRMWARE]Service contract access to embedded firmware libraries
[REGISTRATION]Global Services product registration questions
[GTSADMIN]GTAC web systems and email support
[KNOWLEDGEBASE]Knowledgebase Questions
Additional notes
Other ways to open support case with GTAC are listes on Extreme Netwoks Support portal

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