Please note that using ("Press "Shift +8" to enter password recovery mode"). "Shift+8" is equal to "*" character at the English keyboard.
In Turkish keyboard or German keyboard, "Shift+8" means "(" character. So, "Shift+8" doesn't work to enter the recovery mode.
Please press only "*", on foreign keyboard, it should work to enter to recovery mode.
Solution is also available at https://community.extremenetworks.com/extreme/topics/800_series_password_recovery-v4qnd from which this document was based on
Other commands are available in password recovery mode that may be of use:
- “reset account” to clear all user accounts
- “reset config” to reset configuration to factory default
The optional Console Cable Part # 08A-CON-CBL can be purchased through Sales.
A console cable assembly can be fabricated locally using a suitable length of CAT5 cable, one RJ45 connector and one DB9-F connector using this pinout as described in the 800-Series Hardware Installation Manual on Page 2-33: