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How to recover password of 800-Series switches

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TitleHow to recover password of 800-Series switches
Objective
How to recover password of 800-Series switches
Environment
  • 800-Series
  • All firmware revisions
Procedure
  1. Setup serial session via the RJ45 console port
  2. Power up or reset the switch and monitor the boot sequence
Boot Procedure                                          V01.01.01.0001
   -------------------------------------------------------------------------------
 
     Power On Self Test ........................................  100 %
 
     MAC Address   : 00-54-85-08-02-00
     H/W Version   : A1
 
     Please Wait, Loading V01.01.01.0017 Runtime Image .........  100 %
     UART init .................................................  100 %
     Starting runtime image
  1. Press "Shift +8" to enter password recovery mode
  2. Type the following sequence of commands: 
Password Recovery Mode
 
   >reset password admin
   Command: reset password admin 
   Success.         
   >reboot
   Command: reboot
  1. Type the default user name "admin" and password "<blank>" when prompted
Additional notes
Please note that using ("Press "Shift +8" to enter password recovery mode"). "Shift+8" is equal to "*" character at the English keyboard. 
In Turkish keyboard or German keyboard, "Shift+8" means "(" character. So, "Shift+8" doesn't work to enter the recovery mode. 
Please press only "*", on foreign keyboard, it should work to enter to recovery mode. 

Solution is also available at https://community.extremenetworks.com/extreme/topics/800_series_password_recovery-v4qnd from which this document was based on

Other commands are available in password recovery mode that may be of use:
  • “reset account” to clear all user accounts
  • “reset config” to reset configuration to factory default

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