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How to reset a password for an ExtremeCloud account

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TitleHow to reset a password for an ExtremeCloud account
Objective
Reset an ExtremeCloud account password
Environment
ExtremeCloud
Procedure
1. Login to the ExtremeCloud portal and navigate to Admin -> Accounts.  Double click on the user name.
 
Select the user account

2. Type the new password into the Password and Confirm Password fields.  Select Save.
 
Reset password and select Save

If you are unable to login to the ExtremeCloud portal due to a forgotten password,  the "Forgot Your Password?" link on the login page can be used to reset the password.
Select "Forgot Your Password?"
Enter the answer to the security question and select "Submit"
Enter the answer to the security question and select "Submit"
An email will be sent to the email address with a temporary password.

If the email address on the account is not valid and you cannot login to the ExtremeCloud portal using any other Admin account login, you must contact GTAC in order to reset the account password and email account.

How to contact Extreme Networks Global Technical Assistance Center (GTAC) 


 
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