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How to return an Identify cloud based AP to a controller based AP

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TitleHow to return an Identify cloud based AP to a controller based AP
Objective
How to make an AP that has registered to cloud a controller based AP again.
Environment
  • Cloud
  • Wireless
  • Identify Wireless
Procedure
1. Temporarily (for the duration of this procedure) block outbound access to the web or to device.extremenetworks.com.
2. Perform a factory reset on the AP by pushing and holding the reset button for approximately 14 seconds.
3. Ensure there is access to a controller on the local network.
4. Plug the AP into the network on which the controller is located.
5. The AP should now poll for the controller once it cannot access Cloud, download the new firmware from the controller and then be configurable from the controller gui. 
Additional notes
If you are still having problems then please open a case with GTAC. How to contact Extreme Networks Global Technical Assistance Center (GTAC)

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