Reset Search



How to use AP discovery tool to find WiNG devices and/or factory reset them?

« Go Back


TitleHow to use AP discovery tool to find WiNG devices and/or factory reset them?
When you need to confirm IP address or MAC address of WiNG devices in the subnet, or just need to locate available devices you can use AP discovery tool
  • All Summit WM3000 Series Controllers
  • ExtremeWiNG Controllers
  • WirelessWiNG Controllers
  • ExtremeWiNG Access Points
  • WirelessWiNG Acess Points
  • WiNG 5.5+ Software
  • factory default
  • Factory reset 
This tool installs on a Windows PC and will allow the customer to detect any AP and/or controller on the local subnet. The tool will report AP MAC address, Name, and IP address of each device on the local subnet. APs that have been restarted within the past 10 minutes can also be factory defaulted (the AP serial number is required for this function).

This tool should be used on a PC that is on the wired subnet.
After the tool is installed on the Windows PC, proceed to Start/All Programs/AP Discover Tool:

User-added image

Launch the AP Discover tool and the following screen should appear:

User-added image

In the above example, you will notice that the PC has three active interfaces. IFACE 13 is the local subnet and IFACE 25 and 14 are VPN. Select the interface the WiNG v5 APs and/or controllers reside on (in the above example, IFACE 13) and you should see something like the following:

User-added image

At this time, select option #2 to reset an AP back to default configuration (factory default cannot be performed on the controllers with this tool, strictly APs).

User-added image

Enter the AP number from the far left-hand side (in this example, AP Num 6, which is ap7522-18AEE4) and enter the AP serial number. If AP has been powered up for over 10 minutes, the AP will not reset (this is for security reasons).

Don’t know the serial number of the AP? The serial number of the AP can be located on the sticker on the bottom of the AP and/or can be obtained from a previous startup/running exported configuration if you have one available. Once you enter the serial number and as long as the AP has not been powered up for more than 10 minutes, the AP will reset back to factory default. Once the AP has completed the reboot, the AP ge1 interface will be mapped to access VLAN 1 and configured as a DHCP client. You should be able to rerun the AP Discover Tool to re-discover the AP and obtain the IP address in order to access the AP.

APs running firmware v5.7 or higher can access the AP UI and/or CLI (Command Line Interface) using admin/admin123 as the credentials. Versions lower than v5.7 will be admin/motorola. Really old versions could be admin/symbol.

Additional notes
If you need to reset inaccessible AP you may follow article How to obtain the WiNG 5 AP Discovery tool with reset feature?



Was this article helpful?



Please tell us how we can make this article more useful.

Characters Remaining: 255