Reset Search



How to use the serial console port on WiNG Devices?

« Go Back


TitleHow to use the serial console port on WiNG Devices?
How to connect to the console port of the WiNG wireless Access Points or WiNG Controllers?
  • All Summit WM3000 Series Controllers
  • ExtremeWiNG Controllers
  • WirelessWiNG Controllers
  • ExtremeWiNG Access Points
  • WirelessWiNG Acess Points
  • Putty
  • Command Line Interface
  • RJ45 Console cable
  • Telnet / SSH client installed on used PC, i.e. putty
  • Local access to AP is needed as it cannot be done remotely. A computer with console cable directly connected is necessary to perform the connection to the WiNG device.
  • RJ-45 console cable.
  • Open putty and on the connection type selection choose Serial as per the image below:
User-added image
  • The serial port setting on the application should be the following, these settings are done over the Serial option, marked in yellow on the previous image
  1. Speed: 19200 or 115200 (each device has its own baud rate, normally APs has 115200 and Controllers 19200, but depends on the platform, in case of doubt, test both)
  2. Data: 8 bit
  3. Parity: none
  4. Stop: 1 bit
  5. Flow Control: None
  • If you are satisfactorily connected you will see the following prompt:
User-added image
  • If instead of seeing the login prompt you see strange characters or nothing is showing up, then consider changing the speed as it is not probably the correct one.
  • If the device is not booting the software image, is stuck in a reload loop, or always start in diag mode, consider the option of Return Material Authorization RMA Process and FAQ or Create a Case via New Portal if you want to confirm with GTAC that the unit is in a faulty mode.
Additional notes
  • Ensure your console cable is connected correctly and recognized by the computer where is connected.
  • This procedure is valid for all APs and controllers, except for AP650 and AP6532, as they do not have console port.



Was this article helpful?



Please tell us how we can make this article more useful.

Characters Remaining: 255