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How to use the serial console port on WiNG Devices?

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TitleHow to use the serial console port on WiNG Devices?
Objective
How to connect to the console port of the WiNG wireless Access Points or WiNG Controllers?
Environment
  • All Summit WM3000 Series Controllers
  • ExtremeWiNG Controllers
  • WirelessWiNG Controllers
  • ExtremeWiNG Access Points
  • WirelessWiNG Acess Points
  • Putty
  • Command Line Interface
  • RJ45 Console cable
Procedure
Prerequisites
  • Telnet / SSH client installed on used PC, i.e. putty
  • Local access to AP is needed as it cannot be done remotely. A computer with console cable directly connected is necessary to perform the connection to the WiNG device.
  • RJ-45 console cable.
Procedure
  • Open putty and on the connection type selection choose Serial as per the image below:
User-added image
  • The serial port setting on the application should be the following, these settings are done over the Serial option, marked in yellow on the previous image
  1. Speed: 19200 or 115200 (each device has its own baud rate, normally APs has 115200 and Controllers 19200, but depends on the platform, in case of doubt, test both)
  2. Data: 8 bit
  3. Parity: none
  4. Stop: 1 bit
  5. Flow Control: None
  • If you are satisfactorily connected you will see the following prompt:
User-added image
  • If instead of seeing the login prompt you see strange characters or nothing is showing up, then consider changing the speed as it is not probably the correct one.
  • If the device is not booting the software image, is stuck in a reload loop, or always start in diag mode, consider the option of Return Material Authorization RMA Process and FAQ or Create a Case via New Portal if you want to confirm with GTAC that the unit is in a faulty mode.
Additional notes
  • Ensure your console cable is connected correctly and recognized by the computer where is connected.
  • This procedure is valid for all APs and controllers, except for AP650 and AP6532, as they do not have console port.

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