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Identity Engines Portfolio Software Support Lifecycle Information

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TitleIdentity Engines Portfolio Software Support Lifecycle Information
Question
What are the software support lifecycle policies for the Identity Engines Portfolio appliances?
Environment
  • Identity Engines Portfolio
    • Ignition Server
    • Guest & IoT Manager (formerly Guest Manager)
    • Access Portal
    • TACACS
    • POSTURE
  • End of Sale
  • End of Support Services
Answer
The Identity Engines Portfolio EoS (End of Sale) announcement can be found here.
  • End of Sale (EoS) for the Identity Engines Portfolio was announced August 1st 2018 with the following End of Sales Milestones:
 

End-of-Sales
Announcement Date

End-of-Sales
Date

End-of-Support-Services-Software
Date
End-of-Support-Services
Date
August 1st, 2018December 31st, 2018December 31st, 2019December 31st, 2021
 
  • Identity Engines Access Portal and Posture NAP, previously announced on December 5th 2017 have the following End of Sales Milestones:
 

End-of-Sales
Announcement Date

End-of-Sales
Date

End-of-Support-Services-Software
Date
End-of-Support-Services
Date
December 5th 2017April 8th, 2018April 8th, 2019December 31st, 2021 **
NOTE: ** The original EoSS date was December 31st, 2023 under a former Avaya 5-year end of sale announcement which is no longer applicable.
Additional notes
Further information regarding Extreme Networks End of Sale, End of Support Services and LifeCycle policies can be found @ End of Sale and End of Support.

Technical support for Identity Engines will be limited to the n-1 release streams, specifically software releases 9.5.x and 9.4.x with best-effort support provided for 9.3.3 at the sole discretion of Extreme Networks. All releases prior to 9.3.3 are no longer supported; only upgrade assistance to supported releases will be provided for customers with valid entitlement in effect at the time of service.

Through the End-of-Support-Services-Software date, periodic maintenance releases and software fixes may be provided at the discretion of Extreme Networks. After this time, technical support for field issues will be limited to available software upgrades or workarounds.

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