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Q&A Why Are ZIP Files Downloaded From Extreme Management Center Showing As Empty Using Windows' Built-In ZIP Handler?

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TitleQ&A Why Are ZIP Files Downloaded From Extreme Management Center Showing As Empty Using Windows' Built-In ZIP Handler?
Question
Why are ZIP files downloaded from Extreme Management Center showing as empty / empty folders when viewed using Windows built-in CompressedFolder / ZIP handler?
Environment
  • Extreme Management Center (XMC, formerly NetSight)
  • Microsoft Windows
  • ZIP
  • Show Support
  • Config Archives
  • Backup Archives
Answer
Extreme Management Center deployments on Ubuntu / Linux-based platforms create ZIP archive files using relative paths. Relative paths are those that start with or are prefixed with / or \. Storing ZIP archives in this manner is improper and a defect with Extreme Management Center.

Microsoft Windows currently does not support ZIP archives stored in this manner. This is a limitation of the Windows CompressedFolder ZIP handler to support archives with relative paths prefixed in this manner.

Please use any third-party ZIP-compatible archive tool to view and extract the contents of these archives.
Additional notes
This is a defect in Extreme Management Center and under review.

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