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Why is my WiNG AP7522 not able to get adopted by ExtremeCloud?

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TitleWhy is my WiNG AP7522 not able to get adopted by ExtremeCloud?
Question
Why is my WiNG AP7522 not able to get adopted by ExtremeCloud?
Environment
  • WiNG AP7522
  • ExtremeCLoud (EZCloud)
Answer
  1. The AP was shipped with unsupported firmware 5.8.2.0 and needs to be upgraded to a minimum supported firmware of 5.9.2.x.

    A few other things to try if an AP is not reaching ExtremeCloud:
    1. Download the Pre-requisite Validation tool and run on PC local to the AP to make sure that all pre-requisites are met. You can find this tool on the ExtremeCloud login page:
    2. Make sure that the AP can get out to the internet by pinging 8.8.8.8 and www.extremenetworks.com for example
    3. Reset the AP back to factory default and try again
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