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Why is the AP discovery tool with reset not resetting the AP76XX?

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TitleWhy is the AP discovery tool with reset not resetting the AP76XX?
Question
Why is the AP discovery tool with reset is not resetting the AP7632?
Environment
  • WING
  • AP7632
  • AP7622
  • AP7602
  • AP7612
Answer
Attempting to rest the AP with the printed serial number fails with an error.

error


After the dash, there are ten digits on the serial number in its system. '0" need to be added to complete ten digits.

xxxxx-xxxxx00000
Show version output form same AP: 
show ver output



AP reset with the remaining digits

User-added image

 
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