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Extreme Management Center Analytics - What should I collect before I open a case with the GTAC

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TitleExtreme Management Center Analytics - What should I collect before I open a case with the GTAC
Question
What should I collect before I open a case with the GTAC
Environment
  • Extreme Management Center
  • Extreme Analytics
  • Purview
Answer
  1. Did you search for your issue in GTAC Knowledge - https://gtacknowledge.extremenetworks.com/
  2. Did you research the latest software release notes to see if your issue is already resolved in a more recent version of the Extreme Management Center 
  3. Clearly define the issue and what led up to the problem.  Include log entries centered around the problem.
  4. Provide information on the platform that the Extreme Management Center is running on including the OS and version
  5. Provide information on the version of the Analytics appliance
  6. Indicate which specific version of Extreme Management Center is in use
  7. Obtain a show support per these instructions: How to generate a show support from Oneview or Extreme Management Center
  8. Perform a health check and gather the results per this knowledgebase article: How do I know if my Purview or Analytics appliance is working correctly?

Opening a ticket with GTAC - How to contact Extreme Networks Global Technical Assistance Center (GTAC)
Additional notes

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