- Did you search for your issue in GTAC Knowledge - https://gtacknowledge.extremenetworks.com/
- Did you research the latest software release notes to see if your issue is already resolved in a more recent version of the Extreme Management Center
- Clearly define the issue and what led up to the problem. Include log entries centered around the problem.
- Provide information on the platform that the Extreme Management Center is running on including the OS and version
- Provide information on the version of the Analytics appliance
- Indicate which specific version of Extreme Management Center is in use
- Obtain a show support per these instructions: How to generate a show support from Oneview or Extreme Management Center
- Perform a health check and gather the results per this knowledgebase article: How do I know if my Purview or Analytics appliance is working correctly?
Opening a ticket with GTAC - How to contact Extreme Networks Global Technical Assistance Center (GTAC)