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Extreme Management Center - What should I collect before I open a case with the GTAC

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TitleExtreme Management Center - What should I collect before I open a case with the GTAC
Question
What should I collect before I open a case with the GTAC
Environment
Extreme Management Center
Answer
  1. Did you search for your issue in GTAC Knowledge - https://gtacknowledge.extremenetworks.com/
  2. Did you research the latest software release notes to see if your issue is already resolved in a more recent version of the Extreme Management Center 
  3. Clearly define the issue and what led up to the problem.  Include log entries centered around the problem.
  4. Provide information on the platform that the Extreme Management Center is running on including the OS and version
  5. Indicate which specific version of Extreme Management Center is in use
  6. If the problem is with specific switches or controllers, provide the model number and firmware revisions in use
  7. Obtain a show support per these instructions: How to generate a show support from Oneview or Extreme Management Center
  8. If a problem with Network Access Control, follow the troubleshooting provided in the guides for NAC Troubleshooting tips available in our KCS database.  An example might be: NAC Troubleshooting Tips - Debug Methodology for Authentication Issues
  9. If the problem is with Extreme Analytics, please reference this Knowledgebase solution: Extreme Management Center Analytics - What should I collect before I open a case with the GTAC

Opening a ticket with GTAC - How to contact Extreme Networks Global Technical Assistance Center (GTAC)
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