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Generate a RMA Waybill Number on the Extreme Portal

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TitleGenerate a RMA Waybill Number on the Extreme Portal
Question
How to Generate a RMA Waybill Number on the new Extreme Portal?

The old way on Extranet Case Management:
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Environment
  • Extreme Portal
  • eSupport
  • Transition
Answer

New Process on the Extreme Portal located here: https://extremeportal.force.com/

Step 1: Navigate to Case Management
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Step 2: Open a Case with an RMA Order Associated to it
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Step 3: Open the RMA Tab of your Case
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Step 4: Expand the RMA Details and Locate "Generate Waybill"
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Additional notes
  • For the edit box labeled "RMA Order Number" ;  If the order number was not sent (RMA requested after February 12, 2017) then enter the RMA number.

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