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How Do Brocade Support Offerings Map to Extreme Offerings?

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TitleHow Do Brocade Support Offerings Map to Extreme Offerings?
Question
How Do Brocade Support Offerings Map to Extreme Offerings?
Environment
Answer
Here is the basic mapping of support offerings from Brocade to Extreme. Extreme Service part numbers will be available in the January 2018 published price list.

Brocade Support Type Shortcuts:

OVERVIEW for Brocade Essential Support

Brocade Support TypeLegacy Brocade Service CodeExtreme
Part #
ExtremeWorks (EW) Support Name
SW/Technical Support   
Technical Phone Support & Firmware releasesN/A97000EW Software and TAC
Technical Phone Support & Software Updates & Upgrades OR RenewalSVL-SW, SVL-RSW, SVV-SW or SVV-RSW97003EW Software Subscription
Hardware Support   
Return and Replace OR RenewalSVL-RTF or SVL-RRTF97001EW 10-Day Return & Replace Hardware Support
Next Business Day Hardware-only OR RenewalSVL-NDP or SVL-RNDP97004EW NBD Advanced Hardware Replacement
4 Hour Advanced Replacement – parts only OR RenewalSVL-4P or SVL-R4P97007EW 4-Hour Advanced Replacements Parts-only
Onsite Support   
Next Business Day Hardware with Onsite Labor OR RenewalSVL-NDO or SVL-RNDO97011EW NBD Advanced Hardware Replacement with Onsite Labor
4 Hour Parts with Onsite Labor OR RenewalSVL-4OS or SVL-R4OS97008EW 4-Hour Parts with Onsite Labor
Existing support agreements will be honored and Extreme will provide support to the end of the existing customer contract. Non-Expired Quotes will be honored as well.
 

OVERVIEW for Brocade Premier Choice Support

Brocade Support TypeLegacy Brocade Service CodeExtreme Part #ExtremeWorks (EW) Support Name
Premier Choice 4Hr Onsite Support OR RenewalSVL-PC4OS or SVL-RPC4OS97008 + 90777EW 4hr Onsite + Premier Overlay
Premier Choice 4Hr Parts Only OR RenewalSVL-PC4P or SVL-RPC4P97007 + 90777EW 4hr AHR + Premier Overlay
Premier Choice App Support 24x7 OR RenewalSVL-PCSW, SVV-PCSW or SVL-RPSW, SVL-RPCSW97003 + 90777EW Software – Software Subscription + Premier Overlay
Premier Choice NBD Onsite Support OR RenewalSVL-PCNDO or SVL-RPCNDO97011 + 90777EW NBD Onsite + Premier Overlay
Premier Choice NBD Parts Only OR RenewalSVL-PCNDP or SVL-RPCNDP97004 + 90777EW NBD AHR + Premier Overlay
Premier Choice RTN to Factory OR RenewalSVL-PCRTF or SVL-RPCRTF97004 + 90777EW Extended Warranty + Premier Overlay
Suppl Premier Choice 24x7 SW Support OR RenewalSVC-PCMAINT or SVC-RPCMAINT97000 (HW) + 90777 or 97003 (SW) + 90777EW TAC & Software/EW Software-Software Subscription + Premier Overlay
 

OVERVIEW for Brocade Premier Support

Brocade Support TypeLegacy Brocade Service CodeExtreme Part #ExtremeWorks (EW) Support Name
Premier 4Hr Onsite Support OR RenewalSVL-P4OS or SVL-RP4OS97508 + 90777EW Managed Service 4hr Onsite + Premier Overlay
Premier 4Hr Parts Only OR RenewalSVL-P4P or SVL-RP4P97507 + 90777EW Managed Service 4hr AHR + Premier Overlay
Premier App Support 24x7 OR RenewalSVL-PSW or SVL-RPSW, SVV-PSW or SVV-RPSW97003 + 90777EW Software – Software Subscription + Premier Overlay
Premier NBD Onsite Support OR RenewalSVL-PNDO or SVL-RPNDO97511 + 90777EW Managed Service NBD Onsite + Premier Overlay
Premier NBD Parts Only OR RenewalSVL-PNDP or SVL-RPNDP97504 + 90777EW Managed Service NBD AHR + Premier Overlay
Premier RTN to Factory OR RenewalSVL-PRTF or SVL-RPRTF97504 + 90777EW Managed Service NBD AHR + Premier Overlay
Suppl Premier 24X7 Software OR RenewalSVC-PMAINT or SVC-RPMAINT97000 (HW) + 90777 or 97003 (SW) + 90777EW -TAC & Software + Premier Overlay or ExtremeWorks Software Subscription + Premier Overlay
 

OVERVIEW for Brocade Co-Delivery (Extreme PartnerWorks) Support

Brocade Support TypeLegacy Brocade Service CodeExtreme Part #ExtremeWorks (EW) Support Name
24x7 Backline Support Only OR RenewalSVL-PSDPM
SVV-PSDPM
95600 (HW) or 95603 (SW)PartnerWorks PLUS -TAC & Software/PartnerWorks Plus - Software - Software Subscription
24x7 Backline Support, 2 day Replace OR RenewalSVL-PSDPA or SVL-RPSDPA95504PartnerWorks - NBD AHR
24x7 Backline Support, 4 hour Replace OR RenewalSVL-CSDP4P or SVL-RCSDP4P95507PartnerWorks - 4 Hr AHR
24x7 Backline Support, NBD Parts Replace OR RenewalSVL-CSDPNDP or SVL-RCSDPNDP95504PartnerWorks - NBD AHR
Software MaintenanceSVC-MAINT95600PartnerWorks Plus - TAC & Software
Existing support agreements will be honored and Extreme will provide support to the end of the existing customer contract.
 

Services End of Sale Life January 14, 2018

The following Brocade Support SKUs and descriptions will no longer be sold after January 14, 2018. Non-Expired quotes with these SKUs will be honored.
Brocade Support TypeLegacy Brocade Service CodeStatus
Software Defect Fixes-WExtreme not offering, no replacement
Software Feature Upgrade And SupportSVC-UPGRADENo Replacement: Not a SRA Product
Software Feature Upgrade And Support-UNo Replacement: Not a SRA Product
Software Maintenance-M95600
Support Add-On Renewal, "Designated TAC"SVL-RDESTACExtreme not offering, no replacement
Support Add-On Renewal, "Fast Pass To Exp”SVL-RFPTACExtreme not offering, no replacement
Support Add-On Renewal, "US Citizen TAC"SVL-RUSTACExtreme not offering, no replacement
Support Add-On, "Designated TAC"SVL-DESTACExtreme not offering, no replacement
Support Add-On, "Fast Pass To Exp”SVL-FPTACExtreme not offering, no replacement
Support Add-On, "US Citizen TAC"SVL-USTACExtreme not offering, no replacement
Existing support agreements will be honored and Extreme will provide support to the end of the existing customer contract.

For a comprehensive listing of ALL Extreme Service part numbers, please refer to the Brocade to Extreme Service Mapping (Partner accounts only).
Additional notes

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