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How to Collect AirDefense-ADSP System Logs and Configuration Backup from GUI

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TitleHow to Collect AirDefense-ADSP System Logs and Configuration Backup from GUI
Question
How to Collect AirDefense-ADSP System Logs and Configuration Backup from GUI 
Environment
  • AirDefense 
  • ADSP
  • AirDefense Services Platform 
  • ADSP VM
  • SV-125x
  • SV-365x
  • SV-4250
  • NX-9500-100AD-WR
  • ADSP software version 9.1.x and above 
  • Virtual Machine
Answer

1. Login to ADSP GUI:

      gui login

2. Select > Configuration > Appliance Mangement > Download Logs: 
  • Place a checkmark in checkboxes next to System Logs AND Configuration Backup
     checkboxes

3. Select > Apply 

     apply

4. Select a Destination Directory on local workstation by selecting box with 3 dots to right: 

    select destination directory

5. After Desitination Directory is selected press  Next >

    press next
  • You will see Download Status Screen displayed:
     download status

6. At the Downloads status complete screen select > Close 

     select close


7. Provide System Logs and Configuration Backup to your GTAC Technical Support Representative 
Additional notes
Please note that the preferred method to Collect ADSP system logs is via GUI access. The ADSP system logs can be collected via ADSP CLI, however the CLI method does not collect FULL system logs. Follow GUI method - best practice! 

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