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How to find Extreme product warranty information

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TitleHow to find Extreme product warranty information
Question
How to find Extreme Product warranty information
 
Environment
  • Extreme Switching
  • ExtremeXOS (EXOS)
  • Extreme Wireless (Formerly known as IdentiFi)
  • Extreme WiNG
  • Legacy Enterasys Products 
Answer
Please, visit the Policies, Guidelines, and Warranties for detailed information. 
Additional notes

Summary below:

Extreme Product Warranty Summary (not including XOS products):

ProductSoftwareHardware
DurationEntitled to:DurationEntitled to:
A, B, C, D, G, 800 SeriesUntil EOLAll Firmware releasesUntil EOLNBD Shipment (1)
K SeriesUntil EOLAll Firmware releasesUntil EOL10 Business day delivery
7100GUntil EOLMR / patch releasesUntil EOLNBD Shipment
7100K, N, S, X-Series, XSR, C5210 WLAN Controller, Appliances (IPS/SIEM, NAC, NetSight, Mobile IAM)90 DaysMR / patch releases1 yearRTF – 30 days
C5210, C20/C20N, Stand Alone APs (2630/40. 3630/40), Outdoor APs (2650/60, 3660/65e/65i, 3767e, 3865e)nonena1 yearRTF – 15 days
APs 2605/10/20, 3605/10/20, 3705/10/10/15/15, 3825/25
(Top line sold before 6/1/2009, bottom line, after)
1 yearMR / patch releases1 yearRTF – 15 days
1 yearMR / patch releasesUntil EOLNBD shipment
C4110, C5110, C25 Wireless Controller
(Top line sold before 1/1/2011, bottom line, after)
1 yearMR / patch releases1 yearRTF – 15 days
1 yearMR / patch releases1 year after end of saleRTF – 15 days
Software Applications, Virtual Appliances and Controllers90 daysMedia only; must have service contract to get MRNANA

NOTES:
(1) Advanced Hardware Replacement NBD delivery applies to A2, B2/C2, B3/C3 in N America, Western Europe and Australia
All above HW has AHR (advanced hardware replacement) & NBD ship service during the first 30 days after product shipment
TAC phone support 8:00 – 5:00 PM M-F for warranty troubleshooting
Warranty only valid for original purchaser of product, not transferable
Customer must obtain RMA before a warranty replacement will be shipped 
In most cases, Premium licenses require support contract to be entitled to Maintenance Releases (and Feature Releases)

ExtremeXOS Product Warranty Summary:

To determine which warranty applies to your product:   http://www.extremenetworks.com/support/policies
Warranty TypeSoftwareHardwareTAC
DurationEntitled to:DurationEntitled to:
Limited 1 year90 daysMR / patch releases1 yearRR, customer pays return freightNot specified
LL eAHRUntil EOLMR / patch releasesUntil EOLAHR, NBD ship (best effort), Extreme pays freightM-F  8:00 – 5:00 PM warranty troubleshooting
LL eAHR v2.0Until EOLFeature, MR / patch releases (not license upgrades)Until EOLAHR, NBD ship (best effort), Extreme pays freightM-F  8:00 – 5:00 PM warranty troubleshooting
Limited HW with AHR and Limited SW90 daysMR / patch releasesUntil EOLAHR within 10 days, Customer pays return freightNot specified
Limited HW and SW90 daysMR / patch releasesUntil EOLRR, customer pays return freightNot specified
NOTES:
Warranty only valid for original purchaser of product, not transferable
Customer must obtain RMA before a warranty replacement will be shipped
End of Support info at: http://www.extremenetworks.com/support/end-of-sale-and-end-of-support-products

Key to Acronyms:
AHR – Advanced Hardware Replacement  (Extreme ships RMA part before receiving returned part)
eAHR – enhanced Advanced Hardware Replacement
EOL – End of Life  (this is the officially announced end of support date, after which there are no bug fixes, no RMA’s, no support contracts)
HW - Hardware
LL – Limited Lifetime  
MR – Maintenance Release  (minor SW release with bug fixes, no new features)
NBD – Next Business Day (goal is to ship replacement part by next business day, delivery varies)
RR – Return and Replace  (customer returns part, then Extreme fulfills RMA request)
RTF - Return to Factory (customer returns part for repair or replacement) - Customer pays return transportation costs
SW – Software

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