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What is the phone tree structure for GTAC Support?

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TitleWhat is the phone tree structure for GTAC Support?
Question
What is the phone tree structure for GTAC Support?
Environment
Answer
GTAC Queue Structure
1. Create New Case
    1. Switching
       1. EXOS TSE
       2. EOS Switching
       3. 200-Series
       4. SRA (Formerly Brocade Switching & Routing)
       5. VSP ERS

    2. Wireless
       1. ExtremeWireless
       2. ExtremeWireless Wing
       3. WM
       4. WLAN-EAN (Avaya Wireless)

    3. Network Mgmt/NMS/Analytics
       1. ExtremeManagement/Control/Analytics
       2. Ridgeline
       3. BNA
       4. IDE
       5. AFO-COM

    4. Cloud
       1. ExtremeCloud Wireless
       2. ExtremeCloud Switches
    5. IDS/IPS
       1. Dragon

    6. Routing Gateway Solutions
       1. XSR
       2. Secure Router
       3. VPN Gateway
2. Existing Case or RMA
       Goes to Existing Case
3. Licensing
       Goes to Licensing

 
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