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What is the phone tree structure for GTAC Support?

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TitleWhat is the phone tree structure for GTAC Support?
Question
What is the phone tree structure for GTAC Support?
Environment
Answer
GTAC Queue Structure
1. Licensing 
   Goes to Licensing

2. Existing Case or RMA 
   Goes to Existing Case

3. Create New Case
    1. Switching
       1. EXOS TSE
       2. EOS Switching
       3. 200-Series
       4. SRA (Formerly Brocade Switching & Routing)
       5. VSP ERS

    2. Wireless
       1. ExtremeWireless
       2. ExtremeWireless Wing
       3. Aerohive
       4. WLAN-EAN (Avaya Wireless)

    3. Network Mgmt/NMS/Analytics
       1. ExtremeManagement/Control/Analytics
       2. Bna,Nva,Packet broker
       3. IDE
       4. EFO/AFO/COM/VPFM

    4. Extreme XIQ
       1. Aerohive
       2. WING
       3. EXOS
       4. VSP/ERS

    5. Extreme Cloud
        1. Extreme Cloud Appliance
        2. Extreme cloud switching
        3. Aerohive
        4. Extreme Cloud Wireless
        5. Defender IOT

    6. Routing Gateway Solutions
       1. Secure Router
       2. VPN Gateway

    7. Extreme location

    8.IDS/IPS



 
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