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What to Expect: New GTAC Case Statuses

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TitleWhat to Expect: New GTAC Case Statuses
Question
What changes should I expect to see in regards to the case status portion of a case via the Extreme Support portal?
Environment
Extreme Support Portal
Answer
Starting July 9, 2020 customers can expect the following case statuses depending on the case type: 

For non-escalation cases
New ValuePrevious ValueDefinition
UnassignedN/ACase has been submitted and is pending assignment
In progressOpen - Discovery In ProgressCase is assigned and work is in progress
Waiting CustomerOpen - Discovery In ProgressIndicates case is pending customer response
Customer RespondedOpen - Discovery In ProgressIndicates case is pending GTAC agent response
Resolution ProvidedOpen - Customer Validation in ProgressCase resolution has been provided to the customer
EscalatedEscalatedCase requires escalation resources
ClosedClosedCase is closed via customer approval

For Escalation cases: 
New ValuePrevious ValueDefinition
UnassignedN/ACase has been submitted and is pending escalation assignment
In progressDiscoveryCase is assigned and work is in progress
Waiting CustomerDiscoveryIndicates case is pending customer response
Customer RespondedDiscoveryIndicates case is pending GTAC agent response
Waiting EngineeringDiscoveryIndicates case is pending GTAC Engineering response
Engineering In ProgressDiscoveryCase is assigned and Engineering work is in progress
Pending ReleasePending ReleaseDefect has been identified and is awaiting a software release
Resolution ProvidedOpen - Customer Validation in ProgressCase resolution has been provided to the customer
Generally AvailableGenerally AvailableThe software release is available to customer
ClosedClosedCase is closed via customer approval
Additional notes
All current open cases will be updated to reflect this new format. Historical cases will remain unchanged.

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