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How do you collect support data on the Extreme VDX family of switches?

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TitleHow do you collect support data on the Extreme VDX family of switches?
Symptoms
  • How to collect support data on the Extreme VDX family of switches?
Environment
  • Software Release: NOS All
Cause
Resolution
There are four options to collect the copy support data and additional sub options:
  • The fourth option is specific to VDXs operating in Logical Chassis mode

Option 1. Collect Support Data via USB:

  1. Insert Extreme USB into VDX device
  2. Login as admin
  3. Enter the usb on command to enable the USB device.
  4. Enter the usb dir command to display the default directories.
  5. Enter the copy support usb directory command.
  6. Enter the usb off command to disable the USB device once done
Example:
switch# usb on
USB storage enabled
switch# usb dir
firmwarekey\ 0B 2010 Aug 15 15:13
support\ 106MB 2010 Aug 24 05:36
support1034\ 105MB 2010 Aug 23 06:11
config\ 0B 2010 Aug 15 15:13
firmware\ 380MB 2010 Aug 15 15:13
Available space on usbstorage 74%
switch# copy support usb directory support
...
switch# usb off
 


Option 2. Collect Support Data via Single CLI command:

The copy support can be uploaded to a ftp or scp server using non-interactive:

copy support [ftp|scp] host [IP_address] user [user_login] password [password] directory [directory_path]

Option 3. Collect Support Data via Interactive command:

To be prompted for the necessary information, use the Interactive method:

switch# copy support-interactive
Server Name or IP Address: [IP address]
Protocol (ftp, scp): [ftp|scp]
User: [username]
Password: [password]
Directory: [directory path]
VCS support [y/n]? (y): y
 


Option 4. Collect Support Data from all devices in a Logical Chassis Fabric:

As a modified version of Option 2, this method is done in a single command using the rbridge-id all option

  • The copy support rbridge-id all command is a blocking command.
  • The Telnet session from which the command is issued will be blocked until supportSave is completed on all nodes in the cluster
    • New Telnet sessions will be able to connect as normal.
  • When the command is in progress, output messages from all nodes are shown including their respective node RBridge IDs.
  • This method can also be executed with the USB as the destination option, however a USB device will need to be connected to each respective node.
  • All USB devices connected to each of the nodes should be enabled with the usb on command before the copy support usb command is executed.


Example:

switch# copy support ftp host [ip_address] user [username] password [password] directory /support rbridge-id all
switch 100: copy support start
switch 117: Saving support information for chassis:sw0, module:RAS...
switch 100: Saving support information for chassis:sw, module:RAS...
switch 117: Saving support information for chassis:sw0, module:CTRACE_OLD...
......
switch 100: copy support completed
switch 117: copy support completed
Additional notes

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