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Error Message - The HW Serial Number you entered is not recognized

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Information

 
TitleError Message - The HW Serial Number you entered is not recognized
Symptoms
  • Invalid Serial Number Error Message When Generating License ERS/VSP
  • Error Message "The HW Serial Number you entered is not recognized"
Environment
  • Virtual Services Platform (VSP)
  • Ethernet Routing Switch (ERS)
Cause
  • The Serial Number is not registered in the Extreme Portal 
Resolution
  • Open a new Serivce Ticket in the Extreme Portal and provide the following for all impacted devices: 
    • DEVICE INFORMATION
      1. Customer Company Name or If Partner End Cusotmer Name
      2. Site Location
      3. Contract  Number
      4. Model Number
      5. Part Number
      6. Serial Number
      7. MAC Address
Additional notes

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