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Error Message - You cannot use this Voucher ID with this HW Serial Number

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TitleError Message - You cannot use this Voucher ID with this HW Serial Number
Symptoms
  • When attempting to Generate a license the folllowing Error Message displays - "You cannot use this Voucher ID with this HW Serial Number"
Environment
  • Virtual Services Platform (VSP)
  • Ethernet Routing Switch (ERS)
Cause
  • This occurs when the Serial Number is associated with the incorrect Part Number for the customer device
Resolution
  1. Verify the Part Number assoicated with your Serial Number ane MAC Address are is valid for the device you are licensing, if not proceed to Step 2
  2. Open a new Serivce Ticket in the Extreme Portal and provide the following for all impacted devices
  • DEVICE INFORMATION
    1. Customer Company Name or If Partner End Customer Name
    2. Site Location
    3. Contract  Number
    4. Model Number
    5. Part Number 
    6. Serial Number
    7. MAC Address
Additional notes

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