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Identity Engines Guest & IoT Manager Configuration Import Returns "Invalid"

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TitleIdentity Engines Guest & IoT Manager Configuration Import Returns "Invalid"
Symptoms
  • Attempting to Import a backup configuration to Guest Manager returns "Invalid".
  • Internet Explorer browser used to access the Admin GUI.
Environment
  • Identity Engines Guest & IoT Manager (formerly Guest Manager)
  • All 9.x Software Releases
Cause
Internet Explorer Security Restrictions prevent the upload of the backup archive to the Guest & IoT Manager virtual appliance.
Resolution
Use an alternative browser to successfully import the backup configuration.
Additional notes
It is currently unclear which specific Internet Explorer security setting triggers this issue with Guest & IoT Manager.

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