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Identity Engines Ignition Dashboard Authenticator "New" Button Inoperable and Does Not Function

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Information

 
TitleIdentity Engines Ignition Dashboard Authenticator "New" Button Inoperable and Does Not Function
Symptoms
  • Unable to add new Authenticators.
  • The "New" button shows available but is inoperable.
  • Existing Authenticators can be edited or deleted.
Environment
  • Identity Engines Ignition Server
  • Ignition Dashboard
  • Software Release 9.4.0, 9.4.1, 9.5.0, 9.5.1
Cause
A custom Vendors/VSA may exist created with a vendor ID that duplicates an existing pre-defined default Vendor/VSA. Ignition Dashboard does not prevent the creation of duplicate Vendor/VSA IDs.
Resolution
Identify the custom Vendors/VSA(s) added to the configuration and compare their Vendor ID with that of pre-defined default Vendors/VSAs and remove them.
Additional notes
To view the Vendor ID of any Vendors/VSA configured:
  1. Click Configuration.
  2. Click Site Configuration -> Provisioning -> RADIUS -> Vendors/VSAs.
  3. Right-click on any of the Vendors in the Vendors table. Click "View Vendor ID".

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