Reset Search
 

 

Article

Power Supply Shows Unavailable In "show sys-info" and "show poe-main-status" Output

« Go Back

Information

 
TitlePower Supply Shows Unavailable In "show sys-info" and "show poe-main-status" Output
Symptoms
  • Power supply shows Unavailable when show sys-info or show poe-main-status executed
4950GTS-PWR+#show sys-info
2019-05-17 12:06:19 GMT-04:00    UTC time: 2019-05-17 16:06:19

Operation Mode:        Switch
Enhanced Secure Mode:  Disabled
MAC Address:           C4-BE-D4-82-60-00
PoE Module FW:         1.5.0.11
Reset Count:           1061
Last Reset Type:       Power Cycle
Power Supply 1:        Unavailable
Power Supply 2:        Unavailable
Power Status :         1- Not Present 2- Not Present
Autotopology:          Enabled
Pluggable Port 49:     SX
Pluggable Port 50:     SX
Base Unit Selection:   Base unit using rear-panel switch
sysDescr:              Ethernet Routing Switch 4950GTS-PWR+
                       HW:01       FW:7.5.0.2   SW:v7.6.2.019
                       Mfg Date:20160315    HW Dev:none
Serial #:              16OL13600241
Operational Software:  FW:7.5.0.2   SW:v7.6.2.019
Installed software:    FW:7.5.0.2   SW:v7.6.2.019
Operational license:   Base Software
Installed license:     Base Software
sysObjectID:           1.3.6.1.4.1.45.3.82.4
sysUpTime:             9 days, 23:57:25
sysNtpTime:            2019-05-17 12:06:19 GMT-04:00
sysRtcTime:            Friday 2009/01/02 02:03:21
sysServices:           6
sysContact:
sysName:
sysLocation:
Stack sysAssetId:
Unit sysAssetId:

4950GTS-PWR+#show poe-main-status
2019-05-17 12:06:23 GMT-04:00    UTC time: 2019-05-17 16:06:23

PoE Main Status - Stand-alone
--------------------------------------------------
Available DTE Power        : 775 Watts
DTE Power Status           : Normal
DTE Power Consumption      : 10 Watts
DTE Power Usage Threshold  : 80 %
PD Detect Type             : 802.3at
Power Supply 1             : Unavailable
Power Supply 2             : Unavailable
Power Status               : 1 - Not Present
                             2 - OK
IP Phone Priority          : N/A
IP Phone Power Limit       : N/A
4950GTS-PWR+#
  • Prior to 7.6.2 release power supply info shows correctly in show sys-info and show poe-main-status output
  • Issue only seen on ERS 4900 switches and not ERS 5900
Environment
  • ERS 4900
  • Release 7.6.2.019
Cause
Software defect ERS495900-5373
Resolution
Upgrade to 7.6.2.200 release when available
Additional notes
There is no functional impact and only cosmetic issue.

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255