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Error Message "GlobalRouter HW ERROR Unsupported CardType (0x56F20101) Detected for PhyPort OpId 0 Port 0 !!!!!"

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TitleError Message "GlobalRouter HW ERROR Unsupported CardType (0x56F20101) Detected for PhyPort OpId 0 Port 0 !!!!!"
Symptoms
  • When show ip arp vlan <VLAN_#> is executed from CLI, log messages indicating Unsupported CardType are written to system logs repeatedly followed by series of backtraces
1 2019-07-02T06:48:02.836-04:00 VSP8600 CP1 - 0x002c0600 - 00000000 GlobalRouter CLILOG INFO  2147 SSH:10.10.10.1 csd show ip arp vlan 81
1 2019-07-02T06:48:02.848-04:00 VSP8600 CP1 - 0x0000c612 - 00000000 GlobalRouter HW ERROR Unsupported CardType (0x56F20101) Detected for PhyPort OpId 0 Port 0 !!!!!
1 2019-07-02T06:48:02.854-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] Execution path:
1 2019-07-02T06:48:02.855-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/lib/cp/libndutl.so.1(nd_utl_backtrace+0x4c) [0xfc88f80]
1 2019-07-02T06:48:02.855-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] cbcp-main.x(log_stackframe+0x1c) [0x1141fa90]
1 2019-07-02T06:48:02.855-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/plat/lib/cp/libchassis.so.1(chGetPort+0x17c) [0xfd478f0]
1 2019-07-02T06:48:02.856-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] cbcp-main.x(rcIpNetToMediaTblGetBody+0x664) [0x10b58ed0]
1 2019-07-02T06:48:02.856-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] cbcp-main.x(syncEventSink+0x164) [0x103d0cb0]
1 2019-07-02T06:48:02.856-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/lib/cp/libcpp.so.1(cppScheduleBody+0xa60) [0xfa7a124]
1 2019-07-02T06:48:02.857-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/lib/cp/libcpp.so.1(cppMainTask+0x1cc) [0xfa7ab14]
1 2019-07-02T06:48:02.857-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/lib/cp/libv2l.so.1(task_wrapper+0x27c) [0xa2e9c20]
1 2019-07-02T06:48:02.857-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] cbcp-main.x(ckrmThreadStarter+0x638) [0x116f60d0]
1 2019-07-02T06:48:02.857-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /lib/libpthread.so.0(+0x7c7c) [0x9bc3c7c]
1 2019-07-02T06:48:02.858-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /lib/libc.so.6(clone+0x84) [0x98a4514]
1 2019-07-02T06:48:02.858-04:00 VSP8600 CP1 - 0x0000c612 - 00000000 GlobalRouter HW ERROR Unsupported CardType (0x56F20101) Detected for PhyPort OpId 0 Port 0 !!!!!
1 2019-07-02T06:48:02.865-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] Execution path:
1 2019-07-02T06:48:02.866-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/lib/cp/libndutl.so.1(nd_utl_backtrace+0x4c) [0xfc88f80]
1 2019-07-02T06:48:02.866-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] cbcp-main.x(log_stackframe+0x1c) [0x1141fa90]
1 2019-07-02T06:48:02.866-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/plat/lib/cp/libchassis.so.1(chGetPort+0x17c) [0xfd478f0]
1 2019-07-02T06:48:02.866-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] cbcp-main.x(rcIpArpVlanPortCliShowMore+0x1cc) [0x10b1e93c]
1 2019-07-02T06:48:02.866-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] cbcp-main.x(rcIpArpVlanPortCliShow+0x304) [0x10b1f4cc]
1 2019-07-02T06:48:02.866-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/plat/lib/cp/libnncli.so.1(execshowiparpvlanportFunc+0x29c) [0xccbf67c]
1 2019-07-02T06:48:02.866-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/plat/lib/cp/libnncli.so.1(+0x99d44) [0xccb6d44]
1 2019-07-02T06:48:02.866-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/plat/lib/cp/libnncli.so.1(nncli_executeTree+0x424) [0xccb74bc]
1 2019-07-02T06:48:02.867-04:00 VSP8600 CP1 - 0x0022c590 - 00000000 GlobalRouter OSAL INFO [bt] /opt/appfs/plat/lib/cp/libnncli.so.1(nncli_executeTree+0x414) [0xccb74ac]
9-07-02T06:48:02.867-04:00 The previous message repeated 1 time(s).

 
Environment
  • VSP 8600
  • Release 6.2.1.0
Cause
Software defect VOSS-12267
Resolution
Fixed in VSP 8600 release 6.3.0.0
Additional notes
Workaround:  Permanently disable VRRP backup master on the affected VLAN
  1. Type enable
  2. Type config term
  3. Type interface vlan <VLAN_ID>
  4. Type no ip vrrp <VRRP_ID> backup master enable

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