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Computers Connected To Switch Not Woken Up By Wake On Lan (WOL) Magic Packet

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Information

 
TitleComputers Connected To Switch Not Woken Up By Wake On Lan (WOL) Magic Packet
Symptoms
  • Deep Freeze application used to wake up computers that are powered off to run updates
  • Suspect switch might be dropping Wake On Lan (WOL) Magic Packets that are used to wake up computers connected to the switch
  • No 802.1x authentication configured on the switch
Environment
  • ERS 4800
  • 5.12.3 release
  • Faronics Deep Freeze
Cause
Cause unknown
Resolution
Data collection plan
  • Collect simultaneous traces using port mirror feature on switch ingress and egress ports to verify if magic packet seen ingressing switch and same packet egressing switch towards target computer.
Additional notes

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