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AA1403011-E6 GBIC Shows Unsupported When Installed In ERS 5952GTS-PWR+ HW Rev 15 or 17

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TitleAA1403011-E6 GBIC Shows Unsupported When Installed In ERS 5952GTS-PWR+ HW Rev 15 or 17
Symptoms
  • AA1403011-E6 installed in HW Rev 15 or 17 switch shows Unsupported in show sys-info and show interfaces gbic-info output
5952GTS-PWR+#show sys-info
Operation Mode:        Switch
Enhanced Secure Mode:  Disabled
MAC Address:           F4-6E-95-E4-14-00
PoE Module FW:         1.5.0.11
Reset Count:           11
Last Reset Type:       Management Factory Reset
Power Supply 1:        AC-DC-56V1400W-F2B
Power Supply 2:        Unavailable
Power Status :         1- OK 2- Not Present 
Autotopology:          Enabled
Pluggable Port 49:     Unsupported
Pluggable Port 50:     Unsupported
Pluggable Port 51:     None
Pluggable Port 52:     None
Base Unit Selection:   Non-base unit using rear-panel switch
sysDescr:              Ethernet Routing Switch 5952GTS-PWR+    
                       HW:17       FW:7.5.0.4   SW:v7.7.0.003
                       Mfg Date:20190327
5952GTS-PWR+#show interfaces gbic-info
Port  Number     49
GBIC   Type      Unsupported
Wavelength       0 nm
Vendor Name      N/A
Vendor OUI       000000
Vendor Part #    N/A
Vendor Revision  N/A
Vendor Serial    N/A
HW Options       N/A
Date Code        N/A
CLEI Code        N/A
Product Code     N/A

Digital Diagnostic Interface supported

Calibration: Internal
Rx Power Measurement: OMA

-------------------------------------------------------------------------------
     LOW_ALARM    LOW_WARN    ACTUAL   HIGH_WARN   HIGH_ALARM   STATUS
     THRESHOLD    THRESHOLD   VALUE    THRESHOLD   THRESHOLD          
-------------------------------------------------------------------------------
Temp(C)       112.0000    100.0350    0.0000     0.0000      0.0000  LOW_ALARM
Voltage(V)      0.8192      0.0000    5.8596     0.0000      0.3841 HIGH_ALARM
Bias(mA)        0.0000      0.0000   15.8160     0.0000      0.0000  LINK_DOWN
TxPower(dBm)  -24.2021         -40  -11.1463     8.1496         -40  LINK_DOWN
RxPower(dBm)       -40         -40    4.5553    -6.8867         -40  LINK_DOWN

Port  Number     50
GBIC   Type      Unsupported
Wavelength       0 nm
Vendor Name      N/A
Vendor OUI       000000
Vendor Part #    N/A
Vendor Revision  N/A
Vendor Serial    N/A
HW Options       N/A
Date Code        N/A
CLEI Code        N/A
Product Code     N/A

Digital Diagnostic Interface supported

Calibration: Internal
Rx Power Measurement: OMA

-------------------------------------------------------------------------------
     LOW_ALARM    LOW_WARN    ACTUAL   HIGH_WARN   HIGH_ALARM   STATUS
     THRESHOLD    THRESHOLD   VALUE    THRESHOLD   THRESHOLD          
-------------------------------------------------------------------------------
Temp(C)       112.0000    100.0350    0.0000     0.0000      0.0000  LOW_ALARM
Voltage(V)      0.8192      0.0000    5.8596     0.0000      0.3841 HIGH_ALARM
Bias(mA)        0.0000      0.0000   15.8160     0.0000      0.0000  LINK_DOWN
TxPower(dBm)  -24.2021         -40  -11.1463     8.1496         -40  LINK_DOWN
RxPower(dBm)       -40         -40    4.5553    -6.8867         -40  LINK_DOWN
  • Same GBIC's installed in HW Rev 8 show correctly
5952GTS-PWR+#show sys-info
Operation Mode:        Switch
Enhanced Secure Mode:  Disabled
MAC Address:           A4-78-86-6A-38-00
PoE Module FW:         1.5.0.11
Reset Count:           19
Last Reset Type:       Power Cycle
Power Supply 1:        AC-DC-56V1400W-F2B
Power Supply 2:        Unavailable
Power Status :         1- OK 2- Not Present 
Autotopology:          Enabled
Pluggable Port 49:     LR
Pluggable Port 50:     LR
Pluggable Port 51:     None
Pluggable Port 52:     None
Base Unit Selection:   Non-base unit using rear-panel switch
sysDescr:              Ethernet Routing Switch 5952GTS-PWR+    
                       HW:08       FW:7.5.0.4   SW:v7.7.0.003
                       Mfg Date:20161011
5952GTS-PWR+#show interfaces gbic-info
Port  Number     49
GBIC   Type      10GB-LR
Wavelength       1310 nm
Vendor Name      Extreme Networks
Vendor OUI       001F22
Vendor Part #    SPP10E-LRCDFF-AY
Vendor Revision  10  
Vendor Serial    FBXNCNH992000249
HW Options       TX_DISABLE TX_FAULT RX_LOSS
Date Code        08/08/2017
CLEI Code        IPU3ADXFAA
Product Code     AA1403011-E6   

Digital Diagnostic Interface supported

Calibration: Internal
Rx Power Measurement: Average

-------------------------------------------------------------------------------
     LOW_ALARM    LOW_WARN    ACTUAL   HIGH_WARN   HIGH_ALARM   STATUS
     THRESHOLD    THRESHOLD   VALUE    THRESHOLD   THRESHOLD          
-------------------------------------------------------------------------------
Temp(C)         0.0000      5.0000   35.0030    73.0000     78.0000     NORMAL
Voltage(V)      3.0350      3.1000    3.2159     3.5000      3.5650     NORMAL
Bias(mA)        3.0000      5.0000   39.6700    90.0000     95.0000  LINK_DOWN
TxPower(dBm)  -10.1999     -9.2009   -2.8550     1.4998      2.5000  LINK_DOWN
RxPower(dBm)  -17.3992    -16.4016       -40     0.9999      2.0000  LINK_DOWN



Port  Number     50
GBIC   Type      10GB-LR
Wavelength       1310 nm
Vendor Name      Extreme Networks
Vendor OUI       009065
Vendor Part #    FTLX1471D3BCL-N2
Vendor Revision  A   
Vendor Serial    FNSRMYAXJ0E8G   
HW Options       TX_DISABLE TX_FAULT RX_LOSS
Date Code        05/05/2017
CLEI Code        IPU3ADXFAA
Product Code     AA1403011-E6   

Digital Diagnostic Interface supported

Calibration: Internal
Rx Power Measurement: Average

-------------------------------------------------------------------------------
     LOW_ALARM    LOW_WARN    ACTUAL   HIGH_WARN   HIGH_ALARM   STATUS
     THRESHOLD    THRESHOLD   VALUE    THRESHOLD   THRESHOLD          
-------------------------------------------------------------------------------
Temp(C)         0.0000      5.0000   36.9450    73.0000     78.0000     NORMAL
Voltage(V)      3.0350      3.1000    3.2443     3.5000      3.5650     NORMAL
Bias(mA)       15.0000     20.0000   41.0460    80.0000     85.0000  LINK_DOWN
TxPower(dBm)  -10.1999     -9.2009   -1.6001     1.4998      2.5000  LINK_DOWN
RxPower(dBm)  -16.4016    -15.4060  -35.2287    -0.4997      0.4999  LINK_DOWN
  • Upgrading/downgrading software version on affected HW Rev 15 or 17 switches does not change/resolve issue
Environment
  • ERS 5952GTS-PWR+ HW Rev 15 and 17
  • All supported releases
  • AA1403011-E6
Cause
Hardware failure in I2C
Resolution
  • Issue under investigation by HW teams and manufacturing
Additional notes

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