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Endpoint User Name not populated when the username is equal to the mac-address of the device

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Information

 
TitleEndpoint User Name not populated when the username is equal to the mac-address of the device
Symptoms
  • Username field is not populated for a device.
  • VoIP phone username is not populated in Nac
Environment
  • NAC
  • Control
  • XMC
  • Access Control
  • Username
 
 
Cause
If the username of a device is the mac-address, regardless if it is mac-authentication of 802.1x, it will NOT populate the username field.
Some VoIP or IoT devices may use the mac-address as a username. If the mac-address is not different than the username we will not populate the username field.
Resolution
This is functioning as designed.
Additional notes

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