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Directly Connected MedixSafe M2 Narcotics Locker MAC Address Not Learned On Switch

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TitleDirectly Connected MedixSafe M2 Narcotics Locker MAC Address Not Learned On Switch
Symptoms
  • Directly connected MedixSafe M2 narcotics locker MAC address is not learned on switch
  • If safe moved to different port, MAC address still not learned
  • No change in symptom if port speed/duplex manually set to any combination or auto-negotiation is enabled including auto-negotiation advertisements
  • No change in symptom if POE disabled on port (safe is not POE capable)
  • Rebooting switch does not allow MAC address to be learned
  • Port statistics from switch show nothing received from safe at port level or Broadcom chip level
Environment
  • ERS 5952GTS-PWR+
  • Release 7.8.0.011
  • MedixSafe M2 Narcotics Locker
Cause
  • Problem with 3rd party vendor safe
  • Safe does not send any traffic (not even on link up/down) and NEAP authentication cannot occur without the device sending some traffic for its MAC to be learned
Resolution
Contact safe vendor
Additional notes

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