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Why the heat map, walls, doors, etc are missing in the XIQ ML INSIGHTS network 360 plan?

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TitleWhy the heat map, walls, doors, etc are missing in the XIQ ML INSIGHTS network 360 plan?
Symptoms
The heat map, walls, doors, etc maybe missing in the XIQ ML INSIGHTS network 360 plan.
Environment
xiq
Cause
potentially the web browser is on old firmware release
Resolution
Make sure that the web browser firmware version is updated to the current/latest firmware version.
Additional notes

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