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AP Radios won't turn on - SSID not visible

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Information

 
TitleAP Radios won't turn on - SSID not visible
Symptoms
  • AP radio's won't turn on
  • SSID not visible to clients
Environment
  • WS-AP3865e
  • WS-AP3715E
  • WS-AP3620
  • WS-C25
  • Firmware version 08.xx
  • Firmware version 09.xx
Cause
External Antenna not configured
 
Resolution
  1. Under the AP configuration select the AP
  2. Under AP Properties tab click on Advanced (for version 9.x code Antennas listed under professional install button)
  3. Scroll down to antenna selection and set appropriate antenna for all posts
  4. Click Close then Save buttons
  5. AP will reboot. It may take up to 90 seconds for Radio to show active with channel. 
Additional notes

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