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All Connect modules are missing

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Information

 
TitleAll Connect modules are missing
Symptoms
  • After attempted modification of Connect modules they all disappear
  • Connect modules missing
Environment
Extreme Management Center 8.1.3
Cause
Corrupted XML preventing loading of modules
Resolution
NOTE: THIS WILL REMOVE ANY CURRENTLY CONFIGURED MODULE CONFIGURATIONS. 

If you have connect modules that have configuration when you move the XML out of the directory structure that module will fail to function. This process will move all xml files to the /root directory. After restart, once the modules are visible, you can replace the necessary xml module in the /connect directory with the correctly configured one that was moved to the /root. If the modules disappear again you'll need to investigate the xml file that was moved for corruption.
 
  1. Stop the server: 
  2. SSH to the NetSight server and run the command: 
    service nsserver stop
  3. Remove all the .xml files from the directory and move them to the /root directory: 
    mv /usr/local/Extreme_Networks/Netisght/wildfly/standalone/configuration/connect/ /root
  4. Restart the server:
    service nsserver start 
  5. Check the "Connect" tab to verify Connect modules are visible
Additional notes

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