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Altitude AP Does not adopt to the WM controller

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TitleAltitude AP Does not adopt to the WM controller
Symptoms
  • AP does not adopt to the controller
  • Both LEDs are SOLID ON.
Environment
  • AP 4610
  • AP 4620
  • Summit WM 5.x
Cause
The AP is not booting fully, possibly because of an issue communicating with the controller.
Resolution
  1. Make sure that AP is not running on 4.x while the controller is running on 5.x 
  2. Connect the AP to another port or another switch’s port where a known AP is working fine and check for the LED status of the AP.
  3. Check the status of the AP after connecting the AP directly to any controller.
  4. Check for the configuration errors by using “# show adoption config-errors <AP-name>”.
  5. Login to the AP via SSH and restore the AP to factory defaults  by entering the following commands:
enable
erase startup-config
reload
  1. If the above steps do not resolve the issue, contact Extreme GTAC for further troubleshooting.
Additional notes

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