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Article Links in Extreme Portal Sometimes Show a Blank Page

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Information

 
TitleArticle Links in Extreme Portal Sometimes Show a Blank Page
Symptoms
Sometimes when a link to another article is clicked, a blank page appears in the Extreme Portal and the correct article is not displayed.
Environment

All, in the Extreme Portal 

Cause

This is an open issue in the Extreme Portal. We are working on a fix for the issue.

Resolution

The problem only occurs when the user is anonymous and has not yet logged in. If you have log on credentials for the Extreme Portal, please log in and the issue will no longer occur. If you have questions about getting access to the Extreme Portal please reference the eSupport Transition Page.

As a additional workaround, please perform a knowledge base search in the Extreme Portal for the article title from the hyperlink in the originating article.

Additional notes

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