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B2/B3/C2/C3/G-Series License Handling since April 10 2017

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TitleB2/B3/C2/C3/G-Series License Handling since April 10 2017
Symptoms
  • "License Generation Failed - The ID you entered is not recognized as a valid Voucher ID" in portal account
  • Cannot find where to activate or rehost a B2/B3/C2/C3/G-Series license
Environment
  • B2-Series; B2POL-LIC
  • B3-Series; B3POL-LIC
  • C2-Series; C2L3-LIC
  • C3-Series; C3L3-LIC, C3IPV6-LIC
  • G-Series; G3L3-LIC; G3IPV6-LIC
Cause
As of April 10 2017, EOS License redemption/activation and access was migrated from the user's Extranet account to the user's Portal account:
Extranet licensing problem for EOS-based Licenses

But though B2/B3/C2/C3/G-Series legacy license types were at that time migrated from the user's Extranet account, they are not Portal-compatible so are no longer supported for online self-service.
Resolution
Moving forward, any such license activation/rehost must be executed via the Licensing group (licensing@extremenetworks.com) or GTAC (How To Create a Case Through Extreme Support Portal). If you take both approaches due to perceived urgency, please disclose this fact in your request.

For a previously unused license, a Voucher Serial Number or Voucher Entitlement ID will identify the license to be targeted, and a new Switch Serial Number will specify how to activate that license in order to generate the feature license key needed for the new switch.

For a previously used license, a Voucher Serial Number or Voucher Entitlement ID (or old Switch Serial Number) will identify the license to be targeted, the old and new Switch Serial Numbers will be used to validate the probable RMA scenario, and the new Switch Serial Number will specify how to re-activate (rehost) that license in order to generate the feature license key needed for the new switch.
Additional notes

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