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B5G124-48 resets spontaneusly with reset caused by fault in show support and a dmp file generated

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TitleB5G124-48 resets spontaneusly with reset caused by fault in show support and a dmp file generated
Symptoms
Switch resets by itself Happens in different versions of firmware current log logs a message similar to: ​

<164>Oct 16 07:25:24 0.0.0.0-1 SIM[155214104]: usmdb_keying.c(1216) 55 %% Enterasys license file not present
<110> OCT 16 07:26:05 2015 STK1 BOOT[189150272]: edb_bxs.c(1263) 57 %% Last switch reset caused by Fault(0x00000200) SRR0(0x00156A78) SRR1(0x00049030) DMISS(0xF8007000) IMISS(0x00000000) DAR(0x00000000) DSISR(0x00000000)
<164>Oct 16 11:58:15 0.0.0.0-1 SIM[155214104]: usmdb_keying.c(1216) 71 %% Enterasys license file not present
<110> OCT 16 11:58:58 2015 STK1 BOOT[189150224]: edb_bxs.c(1263) 73 %% Last switch reset caused by Fault(0x00000200) SRR0(0x01381360) SRR1(0x0004B032) DMISS(0xF8007000) IMISS(0x00000000) DAR(0x00000000) DSISR(0x00000000)
Environment
  • SecureStack B5G124-48
  • Firmware 06.81.05.0003
  • Firmware 06.71.03.0025
Cause
Under Investigation, for the switch of the case investigated, traces point to a hardware issue, as another solution, KB 000005266 indicates otherwise.
Resolution
Collect the dmp files using the instruction from the Article:

How to Retrieve sysDmp Files from a SecureStack or G-Series

Please contact the GTAC for technical assistance.
Additional notes

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